Support | Business @ Computer DivisionBusiness @ Computer Division

At Computer Division we pride our self’s on our support services to business clients. With Flexible, Responsive, and Innovative SLA solution, or experienced staff members are fully committed to resolving issues.

Finally – one unified software platform for the SMB IT Service Provider. Automate IT services, deliver quality support through Ticketing and Service Desk workflows, increase profitability with Time Tracking and cut your back office costs with Billing automation.

Remote Monitoring & ManagementRemote Control, Proactive Monitoring & Alerting, Patch Management, Task Scheduling and pre packaged IT Management utilities making IT services automation a breeze.

Service Desk, Time Tracking and Billing. Ticketing workflows, support emails converted into Support Tickets, capture 100% of your teams time with Time Tracking, cut month end invoicing overheads with Billing automation.

Cloud based Managed Anti Virus and Email Security. Managed Anti Virus end point includes user Web Browsing control. Email security includes virus and spam removal and Archiving and Disaster Recovery in the Cloud.

Asset and Inventory. Asset Management services, report upon all hardware and software in use across their business. Easily identify opportunities to sell hardware and software upgrades.

Managed Services clients-prove the value you deliver. Break Fix-proactively identify risk and sell remediation.

Bellow is a brief list of our services for a full description and how we can help support your IT systems, give us a call direct

HELP DESK

This is the initially Computer Divisions, business clients, first-line of support providing basic level technical service. The first job of our help desk assistant is to gather the customer’s information and to determine the customer’s issue by figuring out the underlying problem. Once identification of the underlying problem is established, the help desk assistant will try to resolve the issue, them self or if more complicated point the user to the next level of support required to resolve the problem.

REMOTE SUPPORT

Is a method for troubleshooting software related problems with remote desktop connections via our Bomgar Security Software. With clients permission, Computer Division can take control of the user’s mouse and keyboard, transfer various diagnostic and repair applications to the user’s desktop. If required technician can even reboot the PC and reconnect remotely to continue his/her work without the user needing to assist.

PAY AS YOU GO

Also known as our “Break-Fix” call out IT Support service. The concept behind this type of support is that the customer pays for the materials (Hard Drive, Memory, Computer, Digital Devices etc.) as well as pay for the technician labor time.

BLOCK HOURS

Block Hours is basically a way to purchase a bunch of hours upfront to pay a reduced hourly rate. The premise behind this type of support is that the customer has a discounted rate and a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.

SB Monthly Support

SB Monthly rolling support contract allows our smaller business clients to proactively start managing their systems with a single rolling monthly payment. For a small business looking for managed services support, but on a small scale, this is the ideal solution. It gives access to our help desk, onsite technicians and proactive maintenance solutions. This is suitable for SBS systems and pier to pier networks.

MANAGED SERVICES

Our Managed Services will provide a list of well-defined services tailored to meet the requirements of our clients on an ongoing basis, with well-defined “response and resolution times” for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely.